Privacy Policy
Last Updated: November 14, 2025
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Introduction
Welcome to Destinely ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using Destinely, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Name and contact information (email address, phone number)
- Account credentials (password, stored securely using encryption)
- Profile information (avatar, preferences, user type)
- Business information (for hotels and providers: business name, address, registration details)
2.2 Booking Information
When you make or receive bookings, we collect:
- Booking details (date, time, number of participants, special requests)
- Guest information (names, contact details, preferences)
- Payment information (processed securely through third-party payment processors)
- Communication records (messages between guests, providers, and hotels)
2.3 Technical Information
When you use our platform, we automatically collect:
- Device information (device type, operating system, browser type)
- IP address and location data
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
- Widget analytics (for hotels using our widget integration)
2.4 Third-Party Information
If you sign in using Google or other third-party authentication services, we may receive information from those services (name, email, profile picture) as permitted by your account settings.
3. How We Use Your Information
3.1 Service Provision
- Process and manage bookings
- Facilitate communication between guests, hotels, and providers
- Process payments and manage commissions
- Send booking confirmations and updates
- Provide customer support
3.2 Platform Improvement
- Analyze usage patterns to improve user experience
- Develop new features and services
- Prevent fraud and ensure platform security
- Conduct research and analytics
3.3 Communication
- Send transactional emails (booking confirmations, updates)
- Respond to your inquiries and support requests
- Send important service announcements
- Send marketing communications (with your consent)
3.4 Legal Compliance
We may use your information to comply with legal obligations, resolve disputes, enforce our Terms of Service, and protect our rights and the rights of our users.
4. How We Share Your Information
4.1 With Other Users
We share necessary information to facilitate bookings:
- Guests: Providers receive your name, contact information, and booking details
- Providers: Guests receive provider contact information and experience details
- Hotels: Receive booking information for commission tracking
4.2 Service Providers
We share information with trusted third-party service providers:
- Payment Processors: Flutterwave and mobile money services for payment processing
- Email Services: Brevo for sending transactional and marketing emails
- Cloud Hosting: Supabase for secure data storage and authentication
- Analytics: For understanding platform usage and improving services
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
- Secure Storage: Data is stored on secure servers with restricted access
- Access Controls: Only authorized personnel have access to personal data
- Regular Audits: We conduct regular security audits and assessments
- Payment Security: Payment information is processed securely through PCI-compliant payment processors
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.
6. Your Rights and Choices
6.1 Access and Correction
You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us.
6.2 Data Deletion
You may request deletion of your account and personal information. We will honor such requests subject to legal obligations and legitimate business interests (e.g., retaining transaction records for accounting purposes).
6.3 Marketing Communications
You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or updating your preferences in your account settings. Transactional emails (booking confirmations, etc.) cannot be opted out as they are essential for service delivery.
6.4 Cookies and Tracking
Most browsers allow you to control cookies through settings. However, disabling cookies may limit your ability to use certain features of the Platform.
6.5 Data Portability
You may request a copy of your data in a machine-readable format. Contact us at [email protected] to make such a request.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and keep you logged in
- Remember your preferences and settings
- Analyze platform usage and improve performance
- Track widget interactions for analytics
- Prevent fraud and ensure security
We use both session cookies (deleted when you close your browser) and persistent cookies (remain until deleted or expired). You can manage cookie preferences through your browser settings.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records for accounting and tax purposes
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes. Booking records may be retained for up to 7 years for accounting and tax compliance.
9. Children's Privacy
Destinely is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected], and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using Destinely, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your information.
11. Third-Party Links and Services
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our Platform.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated to you via email or through Platform notifications at least 30 days before they take effect. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
Company:
Wanderbridge Company Limited
Jinja, Uganda
If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us using the information above. We will respond to your inquiry within 30 days.
By using Destinely, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.